TERMS AND CONDITIONS FOR BOOKINGS
The following terms and conditions shall be applied for products, services and tours offered and delivered
during all seasons by Finland Travel Company through its programs in its any destinations.
COMMERCIAL TERMS
Services and Prices:
The prices and the services offered and to be delivered by Finland Travel Company Oy under these Terms &
Conditions are set out in the program descriptions for each program service / tour. The given prices include
VAT according to the Taxation Laws and Regulations of Finland. Finland Travel Company reserves the right
to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel
prices etc.) beyond the control of Finland Travel Company.
Reservation:
Reservation received by Finland Travel Company is considered as confirmed upon reservation confirmation
sent by Finland Travel Company to the consumer. Payment options will be presented in our web-shop, or if
during the booking process.
Cancellation:
For cancellations, please inform sales@travelcompany.fi and refer to your booking number. Cancellation
inquiry shall be made in writing within office hours in Finland. The requested cancellations are subject to
the written approval of Finland Travel Company.
Total cancellation*:
– Cancellation made 14-30 days before the date of trip Finland Travel Company will hold 50% fee
of the total reservation sum.
– For a cancellation received 13 – 0 days before the date of the trip or in case of no show,
Finland Travel Company will hold 100% reservation payment or if there was no reservation
payment, the customer will be charged 100% for the ordered services.
*If we have to cancel a confirmed program due to the weather conditions or insufficient group
size, and are unable to reschedule the booked program we will refund 100% of the total
booking sum.
*These conditions are valid if no other cancellation conditions are specified in the program description
Changes:
Changes, please inform sales@travelcompany.fi and refer to your booking number. All changes or
alterations to be made to the reservation shall be made in writing within office hours in Finland. The
requested changes are subject to the written approval of Finland Travel Company. Extra costs or changes
will not come into effect without approval of Finland Travel Company or consumer.
Service language:
Language used for guiding and during all services is English if not otherwise stated or agreed.
Pregnant women:
Pregnant women should not use the motor boats, jet skis, snowmobile or the sledge pulled by the
snowmobile as the vibrations and exhaust fumes may be harmful. If the program requires special
organization (e.g. additional transport) Finland Travel Company shall not be responsible for the possible
extra costs. Photos and videos:
Finland Travel Company Oy reserves the right to use any photograph/video taken at safaris/ tours
organized by the Finland Travel Company Oy without the expressed written/oral permission of those
included within the photograph/video. Finland Travel Company may use the photograph/video in
publications or other media material produced, used or contracted by the Finland Travel Company Oy
including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites,
etc. Any person desiring not to have their photo taken or distributed must contact sales@travelcompany.fi
in writing of his/her intentions and include a photograph. Finland Travel Company will use the photo for
identification purposes and will hold it in confidence. Any person or organization not affiliated with Finland
Travel Company may not use, copy, alter or modify Finland Travel Company photographs, graphics,
videography or other, similar reproductions or recordings without the advance written permission of an
authorized designee from Finland Travel Company.
GENERAL TERMS & CONDITIONS
1. RESPONSIBILITY OF THE CUSTOMER The customer is responsible for doing the best to avoid the amount
of damage. Finland Travel Company is not responsible for an accident that has been caused by a slight
negligence or customers own negligence. The customer is responsible for all the damages caused by their
equipment, staff, performers or audience for Finland Travel Company or to any third party that in
accordance with the agreement is providing services together with Finland Travel Company. The customer
is under contract to follow the instructions given by the staff of Finland Travel Company considering the
venues, gear and equipment. The customer is responsible for following the timetable of the program. If the
customer neglects this duty, Finland Travel Company has the right to charge the expenses caused by the
neglect.
2. RESPONSIBILITY OF THE OPERATOR FINLAND TRAVEL COMPANY OY
Liability for damages considering transportation is limited by the legislation of transportation (agreements
valid in Finland or internationally). Finland Travel Company is not responsible for indirect or unforeseen
damages as losing profit or equivalent. Finland Travel Company is not responsible for damages caused by
insuperable or unforeseen reason that Finland Travel Company could not prevent. Motives like these are
for example war operations, natural catastrophe, infectious disease, strike and equivalent events. Finland
Travel Company is responsible for informing the passengers immediately of this and aim to act in a way that
the damages suffered by the passenger will stay as small as possible. The passenger has the right to
compensation (from a damage to a person, item or property), which has been caused by an error in a
performance of tour operator, if the mistake or accident is in consequence of negligence. The claim for
compensation has to be presented in writing for the operator, not later than two weeks after the trip has
ended, if there is no special reason for extending the time.
3. LIABILITY Finland Travel Company and our suppliers shall exercise pro-activity, contingency, due
diligence and appropriate health and safety measures in accordance with the laws and regulations of
Finland and Finnish standards of recommended practices of program services at all times when delivering
offered services under these terms and conditions. Liability Insurance Finland Travel Company and our
suppliers have a General Third Party Liability Insurance for bodily injury and property damage according to
the terms and conditions of If P & C Insurance Company Ltd. Motor Liability Insurance. All the coaches or
other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. The
valid Motor Liability Insurance of the vehicle that caused the accident shall cover compensation for
damages or injury resulting from a road accident. Under the provisions, any person suffering bodily injuries
is entitled to receive compensation for the cost of medical treatment, pain, suffering, and handicap, in
accordance with the terms and conditions of Motor Liability Insurance and laws and regulations of Finland.
Compensations are based on tariffs in accordance with laws and regulations of Finland and orders of the
Finnish authorities. Damages for property are by law limited up to EUR 3.300.000. But if an injured party
has will fully or out of gross negligence caused his/her own injury, the injured party is not entitled to
compensation. Finland Travel Company is not liable for any loss, injury or damage whether direct, indirect
or consequential, arising from incidents or accidents during transfers, meals, accommodation, games and
other activities, dog excursions, reindeer excursions or other excursions and events in which snowmobile
riding is not involved, except to the extent that such loss, injury or damage is caused by intention or by
gross negligence. Personal travel insurance is therefore highly recommended. EU –and EEA and Swiss
citizens, who have European Health Insurance Card, are entitled to medical services in Finland while visiting
here, which will be provided in accordance with the legislation of the Finland. The Consumer agrees to
indemnify and hold harmless Finland Travel Company and our suppliers, our officers and employees from
and against liability for any indirect loss and costs arising from any negligent act or omission or from any
breach of the Terms and Conditions. Self-Liability All snowmobiles used in safaris are insured as required by
Finnish law and the coverage is subject to the above-mentioned Motor Liability Insurance terms and
conditions. Safari participants are held liable for damages caused to snowmobiles. The amount of the
compulsory deductible expense is at most €1000 per driver per snowmobile or ATV or other vehicle per
incident. The driver of the snowmobile, or ATV must be at least 15 years of age and in possession of a valid
driver’s license. Finnish law prohibits driving any motor vehicle under the influence of alcohol. Finland
Travel Company has the right to change the routing and duration of all excursions if necessary according to
the prevailing weather- and snow conditions or if deemed advisable for the sake of safety and the comfort
of the participants. Finland Travel Company reserves the right to discontinue the safari/tour if a participant
is seen as a potential danger to him/herself or to others or is in poor health.
4. OTHER INJURIES Finland Travel Company may only be held liable for personal injuries or material damage
arising from accidents that have happened during the delivery of the offered services and which are caused
by negligence of Finland Travel Company or its employees or sub-contractors or by the provision of faulty
equipment. Finland Travel Company is not liable for any accidental damage or injury which has to be
indemnified under the travel insurance of a customer. Personal travel insurance is always highly
recommended. Program services e.g. snowmobile and husky safaris can be physically demanding and the
participants may be exposed to different kinds of physical strain. In case the Consumer is having any
illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that
could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to
participating any Services consult medical experts about her/his ability to participate in the Service in
question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that
he/she participates in the Service at his/her own risk.
5. ANIMALS All animals used in the Services (reindeer rides, horse rides and husky rides) are trained, as far
it is possible for the activity. However, behaviour of animals can never be fully predicted and therefore, in
order to reduce risks, given safety and other instructions have to be obeyed.
6. GUIDING All our guides have undertaken our own training program and are highly qualified. Snowmobile
safaris and other driving safaris begin with a driving lesson during which the participants are briefed on
technique and safety rules. Guidance are provided in English, some of the other languages are available at
an additional cost.
7. CANCELLATION* For cancellations, please inform sales@travelcompany.fi and refer to your booking
number. Cancellation inquiry shall be made in writing within office hours in Finland. The requested
cancellations are subject to the written approval of Finland Travel Company.
8. SEVERABILITY If any part, term or provision of these terms and conditions is partly or wholly held invalid,
illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of
these terms and conditions shall remain in full force and effect.
9. APPLICABLE LAW AND JURISDICTION These terms and conditions shall be governed by and construed in
accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any
dispute, controversy or claim related to such a demand. North Karelia District Court Office (in Finnish:
Pohjois-Karjalan Käräjäoikeus), placed in Joensuu, shall be the court of first instance.
10. FORCE MAJEURE Neither Party shall be held liable for any default, damage or loss due to a condition
force majeure or to unreasonable impairment of the Party’s operations due to a similar cause (including but
not limited to war, strike, weather, lack of snow, or other natural condition etc.). If encountered a force
majeure condition, the Party shall immediately notify the other Party in writing thereof and shall keep the
other Party fully informed of the continuance of the force majeure condition and of any relevant change of
circumstances whilst such force majeure continues. When encountered a force majeure conditions Parties
shall also take all reasonable steps available to it to minimize the effects of the force majeure on the
performance of their obligations under this contractual relationship
